Big Web Machine – Real Reviews from Real Customers

October 8, 2014

Big Web Machine is reminding the public just how much has changed. According to Mark Bakken, CEO, “Before the Internet, 50-90% of conversations occurred in person or over the phone. A passive aggressive person who had a negative experience with a business would have to find paper, pen, and a stamp and literally write letter. Then walk to the mailbox and raise the flag. By the time someone thought about the effort necessary to connect with a customer service agent, his or her anger had often subsided. The complaint was linear and private.”

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